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Frequently asked questions

Everything about trials, billing, limits, execution and support. Still stuck? Our team is one message away.

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Common questions, answered

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What is Stride platform?

Stride is an API-based, AI-enabled no-code QA automation testing platform that allows users to create, maintain, and execute automated tests without writing a single line of code.

Can I try Stride's platform for free?

Stride offers a free trial of its platform for a limited time. During the trial period you have access to the full set of features and functionality, but you will not be charged.

How does Stride's billing work?

Stride offers a variety of billing options, including monthly and annual subscription plans. Payment is typically made through ACH and wire payments for annual plans.

Is there a limit on how many tests we can run?

There is no limit to how many tests you run. The solution is self-hosted on-premise or on any cloud platform (AWS, Azure, GCP).

Is there a limit for parallel execution?

Our platform supports parallel execution. You can connect to your internal grid or any cloud provider (Sauce Labs, BrowserStack) to run your scripts.

How do I access Stride's API documentation?

Stride's API documentation is available on the company's website and can be accessed by logging in to your account.

How do I contact support?

If you need help with Stride or have any other questions, you can contact our support team by submitting a support request through the website or by email.

Do you offer any discounts or promotions?

Stride may offer discounts or promotions from time to time. To stay up to date on the latest deals, sign up for our newsletter or follow us on social media.

Who is a Customer Success Manager (CSM)?

A CSM serves as your primary post-sale contact, educating you on product usage, aligning our offering with your business objectives, and collaborating with technical teams on issue resolution.

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